Leadership Lessons

It’s Always “Show Time” Leaders learn many of their important lessons through trial and error. I was no exception to that. And while learning from mistakes gets a lot of good press, the truth is that much of the time it would be preferable to learn from the experience of someone else instead. So for what it could be worth to you, here is one of the many lessons I learned the hard way: When you are in a leadership role, it is always “show time”.

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When Enough is Enough

Sometimes you have done your best to hire well, your have coached, your have tried to motivate, you have done the things one should do around retention and still, in spite of it all, your staff person simply does not perform well. It happens to all of us – even the best leaders and managers. What makes this problem a REAL PROBLEM is not dealing with that employee in an efficient and effective way.

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Motivating Your Staff – How to Encourage Star Performance

Here’s the good news and the bad news: 100% of the staff you hire will be human beings. That’s right. Human beings. As such, these staff have the ability to contribute significantly to the success of your business. They also have the ability to make you wonder why in the world you would ever have chosen to run a business that requires staff!

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Hiring the Right People

A colleague of mine used to be fond of saying “I’d love being a manager if it weren’t for the people!” It was a joke…mostly. What usually prompted his quasi-serious complaint was some staff problem that he would rather not have had to face. I always laughed along because I was a manager, too, and I knew exactly what he was saying.

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Employee Retention – Getting the Good Ones to Stay

In the world of work, there is nothing more disheartening than losing a great employee. While you may be able to graciously say “She found a great opportunity” or “I knew I wouldn’t have him long” – the truth is, you wish none of that were true. Having great employees is a big factor in what makes companies of all sizes able to be great. So if you have had the good fortune of hiring one of those “great ones”, how do you ensure that you keep him/her as long as possible? FAIR PAY AND BENEFITS Fair pay is the minimum requirement for keeping good staff. This, of course, is a challenge for a small business. In order to pay a fair hourly amount, you may need to start with very part-time staff, increasing to half time, ¾ time, etc. Keeping a higher caliber staff will probably require that your pay be at least in line with popular, stable retailers in your area. Otherwise, you will lose a good employee to someone who can simply pay him or her more. Offer as many benefits as you can – even to your part-time staff. A “benefit” can be something like a 15% discount

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